You can also download this form and send it to us by email at sav@recommerce.com or by mail to Recommerce Group, Customer Relationship Management Department - 54 Avenue Lénine - 94250 GENTILLY - FRANCE. You can also make your withdrawal claim in written form, providing all the information required to process your file - IMEI number, product name, order number, date of purchase, all the contact details you used when placing the order as well as the sworn statement worded as follows: "I certify that I am the owner of this Recommerce product and that all parts of this claim are correct. The telephone has not been exposed to a shock or dropped, has not been in contact with any liquids or in a damp environment and no unauthorised software changes have been made (rooting, jailbreak, etc.). The telephone has not been opened or repaired by a repairperson who was not authorised by the manufacturer since I became the owner.