Make a claim

Thank you for purchasing a Recommerce product, we are delighted to count you amongst our customers. Rest assured that we are making every effort to guarantee the best possible support for your device.

Rest assured that we are making every effort to guarantee the best possible support for your device. Have you gone through our “Frequently Asked Questions”, or “reset your smartphone”?This can often solve the issues that you are facing.
If this does not resolve your issue, please fill in the information below so that we can process your request. Wait for our response before returning your smartphone.

Product IMEI (just numbers)*

Purchase date*

You are?*

Can you access the settings of your smartphone?*

I certify that I have complied with the general terms and conditions of sale below

Before continuing, please understand that your request will be processed in accordance with the T&Cs accepted at the time of sale.
If you fail to comply with one of the conditions below, your request will not be approved.

I certify that my smartphone

has not suffered any shock or drop resulting in material and/or functional damage (a failure due to an external cause) or any other breakage or damage subsequent to receipt
has not been in contact with water
has not been used in a manner other than what is commonly accepted for this smartphone (in accordance with its technical documentation)
has undergone neither repair nor attempted repair subsequent to receipt
Has no problem that can be found on both new and used smartphones if it concerns what is a manufacturer’s defect to begin with.
has no problem due to an operating system update or installation of an operating system different from the one installed at the time of delivery